Privacy Policy
This Privacy Policy explains the types of information Moments™ may process when you create an account, activate or manage a connected product, create an Experience or use related customer services.
1. Information you provide
This may include your name, verified mobile number, verified email address, account consents, product-ownership information, support requests and content you choose to upload, such as text, photos, audio, video, contact details or location links.
2. Account and security information
We may process security-related information such as password hashes, session records, login timestamps, verification status, device/browser metadata, security events and fraud-prevention signals. Moments does not need to store your plaintext password.
3. Connected-product information
We may process product identity, QR identity, activation status, ownership status, product configuration, subscription entitlements and related operational records needed to provide and secure the connected-product service.
4. How information is used
- to create and secure your Moments account;
- to verify mobile numbers and email addresses;
- to activate products and maintain ownership records;
- to provide Experiences, memories and authorized access;
- to manage subscriptions, limits and service entitlements;
- to prevent abuse, fraud and unauthorized access;
- to provide customer support and service communications; and
- to maintain, diagnose and improve the service.
5. Sharing and service providers
Information may be processed by service providers that support hosting, email, SMS/OTP delivery, storage, security, payments, commerce, analytics or customer operations where those services are needed for Moments functionality. We do not treat your private customer content as advertising inventory.
6. Public and private content
Some Moments features may allow you to choose whether content is public, private or visible to authorized users. Public content can be viewed by people who have the relevant public link or product access. Review visibility settings before publishing sensitive information.
7. Retention
We retain information for as long as reasonably needed to operate the service, maintain product and ownership records, protect accounts, meet legitimate operational requirements and address disputes or legal obligations. Retention periods may differ by data type.
8. Security
We use technical and organizational controls intended to protect account and product data. No online system can guarantee absolute security, so customers should also protect passwords, verified email accounts, mobile access and product activation materials.
9. Your choices
Depending on the feature and applicable requirements, you may be able to update account information, change privacy settings, revoke sessions, remove content, request account assistance or ask questions about your information through official Moments support channels.
10. Children and dependent users
Some Moments products may be used for children, pets, family members or other dependants. The account holder is responsible for ensuring that any information added about another person is appropriate and that any required permission has been obtained.
11. Policy updates
We may update this Privacy Policy as the service, technology or legal requirements evolve. The current version will be available through the Moments application or official website.
12. Contact
For privacy, account or data questions, use the official support or contact channel shown in the Moments application or on the official Moments website.