Terms of Use

These Terms of Use govern access to and use of Moments™, including the customer application, connected-product services, QR-based product access, Experiences, memories, account features and related services.

1. Your Moments account

You are responsible for providing accurate registration information, protecting your password and keeping access to your verified mobile number and email account secure. Do not share OTPs, password-reset links or other security credentials.

2. Product activation and ownership

A purchase does not automatically establish the final Moments owner of record. Product activation, ownership transfer or another approved ownership process may be required before product-management features become available.

3. QR and activation security

Do not copy, tamper with, misuse or attempt to bypass a Moments QR identity, activation credential, ownership control or security mechanism. Lost, blocked, returned, replaced or transferred products may be subject to additional verification.

4. User content

You remain responsible for photos, text, audio, video, contact information, location links and other content you upload. You must have the rights and permissions needed to use that content and must not upload unlawful, harmful, infringing or abusive material.

5. Privacy and visibility controls

Moments may provide public/private controls, authorized-user access and other privacy settings. You are responsible for reviewing the visibility settings of the content you choose to publish or share.

6. Service availability

We may maintain, update, suspend or modify parts of the service for security, reliability, product improvement or operational reasons. Some features may depend on internet access, email, SMS, browser capabilities, third-party infrastructure or supported devices.

7. Plans, limits and paid features

Some product benefits may be included with a product while other features may require a paid plan. Applicable limits, duration, price, tax, renewal and cancellation terms will be presented with the relevant plan or purchase flow.

8. Account and security actions

We may restrict or suspend access when necessary to protect an account, product, customer, platform or other users, including in cases of suspected abuse, unauthorized access or security risk.

9. Intellectual property

Moments branding, software, interfaces, platform design and service materials are protected by applicable intellectual-property rights. These Terms do not transfer ownership of those rights to users.

10. Changes to these Terms

We may update these Terms as the service evolves. The current version will be made available through the Moments application or website together with its effective or last-updated date.

11. Contact

For account, product, security or legal questions, use the official support or contact channel shown in the Moments application or on the official Moments website.